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How 91cub Handles Your Personal Data

This Privacy Policy sets out exactly what personal data 91cub collects when you open an account or use our platform, how we store it, and what rights you…

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91cub How 91cub Handles Your Personal Data
REACH OUR PRIVACY TEAM

Contact 91cub About Your Data

If you want to access, correct or delete your personal data, our privacy team is ready to help.

Email Privacy Request Send your data access, correction or deletion request to our dedicated privacy address. Quote your registered email and the nature of your request so our team can locate your account and respond within 72 hours.
Live Chat Support Open the chat widget inside your 91cub account and select the Privacy or Account category. A support agent will log your request and escalate it to the privacy team on the same day during business hours.
Written Notice For formal or legal data requests, submit a written notice through our on-site contact form, marking the subject as Privacy Policy. We acknowledge all written notices within one business day and action them within seven calendar days.
HOW WE PROTECT YOUR DATA

Data Handling, Cookies and Account Security

Protecting your personal data is built into how 91cub operates day to day — from the moment you make a UPI deposit to the point you withdraw.

Data We Collect

We collect your name, contact details, device type and payment method references when you register or transact. We do not store your UPI PIN, Paytm password or PhonePe credentials — only the reference IDs that confirm a transaction completed.

Cookie Practices

Our site uses essential cookies to keep your session active and preference cookies to remember your language and lobby layout. You can disable non-essential cookies through your browser settings at any time without losing account access.

Account Security

Accounts are protected with password hashing and optional two-step verification. Our security team monitors login patterns for unusual activity and will notify you by email if we detect a sign-in from an unrecognised device or location.

Data Retention

We keep your account data for as long as your account remains open. After closure, we retain records only for the period required under Indian law. Once that period passes, your personal data is permanently deleted from our systems.

Requesting Changes

You may request access to, correction of, or deletion of your personal data at any time. Email our privacy team or use the live chat in your account. We verify your identity before processing any change and confirm completion in writing.

Third-Party Sharing

We share data with payment processors such as UPI network partners and Paytm only to the extent needed to complete your transactions. We do not sell your personal data to advertisers or any third party for their own marketing use.

Your Privacy Policy Questions, Answered

Below are the questions we hear most often about how 91cub handles your personal data. If your question is not here, contact our privacy team directly through the channels listed above and we will respond within 72 hours.

We collect your name, email address, phone number, date of birth and device identifiers at registration. When you deposit via UPI, Paytm or PhonePe, we also log the payment reference ID but never your PIN or password.

After account closure, we retain your records only for the duration required under applicable Indian law. Once that statutory period ends, we permanently delete your personal information from our active and backup systems.

Yes. Email our privacy team or submit a request via live chat inside your account. We verify your identity first, then send a structured summary of the data we hold about you within seven calendar days of confirmation.

We share data with payment processors — including UPI network partners, Paytm and PhonePe — only to process your transactions. We do not sell or transfer your data to advertisers or unrelated third parties for any purpose.

Essential cookies keep your session running and your account secure. Preference cookies remember your lobby settings. You can turn off non-essential cookies in your browser at any time; your account access and payment history remain unaffected.

Contact our privacy team by email or live chat, quoting your registered email address. We action correction requests within seven calendar days and confirm deletion in writing once your data has been removed from our systems.

Your payment credentials never pass through our servers. We receive only the transaction reference ID from the payment network. All data in transit is encrypted, and our security team reviews access logs regularly for any anomalies.

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